Last updated: January 15, 2025
Information We Collect
HikariNest collects information to provide and improve our smart home platform services. We collect personal information when you register for our services, purchase products, schedule installations, or interact with our platform.
This includes your name, email address, phone number, home address, payment information, and technical data from your smart home devices. We also collect usage data about how you interact with our platform and services.
How We Use Your Information
We use your personal information to provide our smart home platform services, process orders, schedule installations, provide customer support, and improve our services. Your device data helps us optimize energy routines and provide personalized automation recommendations.
We may also use your information to send you service updates, security alerts, and promotional communications about new features or products that may interest you.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with certified installation partners to provide services, payment processors to handle transactions, and cloud service providers to maintain our platform infrastructure.
We may also disclose information when required by law, to protect our rights, or in connection with a business transfer or merger.
Data Security and Protection
We implement industry-standard security measures to protect your personal information, including encryption, secure data transmission, and regular security audits. Your smart home device data is encrypted both in transit and at rest.
We maintain physical, electronic, and procedural safeguards to protect your information and regularly update our security practices to address emerging threats.
Device Data and Smart Home Privacy
Your smart home devices generate operational data that helps us provide automation services and energy optimization. This data is processed locally on your HikariNest hub whenever possible to minimize cloud transmission.
We collect device status information, energy usage patterns, and automation preferences to deliver personalized smart home experiences while maintaining your privacy.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.
You can control cookie settings through your browser preferences or our cookie management tools. Some features may not function properly if cookies are disabled.
Third-Party Integrations
Our platform integrates with various smart home device manufacturers and service providers. When you connect third-party devices or services, their respective privacy policies also apply to the data they collect and process.
We encourage you to review the privacy policies of any third-party services you choose to integrate with your HikariNest platform.
Data Retention and Deletion
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Device operational data is typically retained for analysis and optimization purposes but can be deleted upon request.
You can request deletion of your personal information at any time, subject to certain legal and operational requirements.
Your Privacy Rights
You have the right to access, update, or delete your personal information. You can also request a copy of your data, object to certain processing activities, or withdraw consent where applicable.
To exercise these rights, please contact us using the information provided in the contact section below.
International Data Transfers
Your information may be transferred to and processed in countries other than Japan. We ensure appropriate safeguards are in place to protect your information during international transfers.
We comply with applicable data protection laws and regulations governing international data transfers.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes through our platform or by email.
Your continued use of our services after such changes constitutes acceptance of the updated privacy policy.
Contact Information for Privacy Matters
If you have questions about this privacy policy or our privacy practices, please contact us at:
Email: privacy@hikar-inest.com
Phone: +81 70 4938 2615
Address: 5 Chome-23-12 Nishinippori, Arakawa City, Tokyo 116-0013, Japan